safety first. Always.

We take the health and safety of our patrons, actors, volunteers and staff very seriously, and while we want to insure a fun experience for all, everyone’s safety comes first. Always.

The following METRO COVID SAFETY PLAN  was last updated on August  29, 2020 with information that has been provided by the BC CDC, ActSafe BC, WorkSafe BC and other federal and provincial health agencies.

COVID protection plans are ever changing.  Please be patient and kind as we work together to do everything we can to maintain a safe work and public space. Our guidelines are in place to keep everyone as safe and healthy as possible. Welcome Back!

Downloads:

METRO COVID SAFETY PLAN 

COVID_Health Declaration July 2020

For the most recent, up-to-date information please see: https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html

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What Patrons Can Expect: Performance Evenings & Matinees

METRO COVID SAFETY PLAN

In all situations, staff, volunteers and patrons can expect that Metro will do its utmost to follow the guidelines and regulations required by government agencies to minimize the risk of Covid-19 infection. Metro will expect that anyone entering the theatre has taken Covid-19 seriously, and has not participated in activities that may put our patrons, actors, crew, volunteers or staff at risk.

Please DO NOT ENTER if you are not feeling well or have any COVID Symptoms:

  1. Metro has arranged your seating to maintain a 2-meter space between patron parties. This will restrict seating to up to 50 depending on group bubble sizes.
  2. All patron areas will be thoroughly sanitized before each performance and the lobby and washrooms will be re sanitized before any scheduled break or the end of the show.
  3. The doors to the theatre and auditorium will be open 1 hour before curtain and Metro will encourage you to take your seats immediately after entering. Masks are required anytime you are NOT seated.
  4. The lobby will be limited to 7 people at a time, the upstairs lounge can hold up to 20, the Men’s washroom 2, Ladies can have 3. There will be a host in the lobby to assist the traffic flow.
  5. The concession may be open in the lounge before the show but neither the Concession nor the Bar will be open during the intervals
  6. Intervals will be shortened to the minimum required for set and costume changes. Take the time to stand and stretch but expect the show to resume in 5-7 minutes.
  7. Ticket handling will minimize contact points. Patrons may present tickets for scanning and self-serve the simpler single use programs on entry.
  8. Entry into the auditorium will be from the right side of the lobby as you enter and exit to keeping to the right for intervals except for after the performance when everyone will be exiting. Please respect your spacing with others.

We hope that you enjoy the show. We appreciate your support and patience.

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Performance Evenings & Matinees

METRO COVID SAFETY PLAN

Performance Evenings & Matinees;

Auditorium Max Occupancy: 50

Lobby Max Occupancy: 7

Lounge Max Occupancy: 15-20

METRO COVID SAFETY PLAN

In all situations, staff, volunteers and patrons can expect that Metro will do its utmost to follow the guidelines and regulations required by government agencies to minimize the risk of Covid-19 infection. Metro will expect that anyone entering the Theatre or Sceneshop has taken Covid-19 seriously, and has not participated in activities that may put our staff, volunteers or patrons at risk. We all need to work together and trust that everyone participating in a Metro event has been as careful as possible to avoid contracting Covid_19

Please DO NOT ENTER if you are not feeling well or have any COVID Symptoms

RISK

ASSESSMENT

NOTES

MITIGATION POLICY

Box Office Low No unauthorized Access. Max 2 Sanitize on personnel change. Computers, Phones, Desktop

POS machines after use

Surfaces Low As above; As above
Patron interaction Moderate Window Barrier, Contact with tickets, Payment Encourage online sales. Spacing at window, Sanitize POS machines after use
Lobby Patron interaction HIGH on entrance No Lobby congregation, Masks required, Covid ambassador to maintain distancing for lobby and washrooms. No Paper contact with tickets, or programs. House is open 1 hr before

PROTOCOLS for Staff and Volunteers

  1. Please do not enter if you are not feeling well or have any Covid symptoms
  2. Wash your hands after entry.
  3. Sanitize lobby including work surfaces, washrooms and doors and seat armrests and backs in the house. Concession and Bar not open.
  4. Exterior Doors and Box Office windows to be left open to encourage air circulation as weather permits.
  5. Masks for staff and volunteers in lobby or lounge.
  6. One-way traffic in the lobby entering House through right door. House is open for seating 1 hour before curtain. House Doors open.
  7. Seated Distancing in the house through ticketing software and Box Office supervision.
  8. After curtain, FOH to wipe down surfaces in lobby and washrooms
  9. Intermissions to be as short as necessary for set changes. Exit from the house to the right with distanced washroom line ups extending into the aisle. Return to seats from lobby to the right.
  10. Lobby doors open (weather permitting) during intermissions.
  11. End of show, patrons may exit directly through either doorway and onto the street. Patrons waiting for cast should do so by staying in their seats.

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What Actors and Crew can Expect

METRO COVID SAFETY PLAN

In all situations,actors, crew, staff, volunteers and patrons can expect that Metro will do its utmost to follow the guidelines and regulations required by government agencies to minimize the risk of Covid-19 infection. Metro will expect that anyone entering the theatre or Sceneshop has taken Covid-19 seriously, and has not participated in activities that may put our patrons, actors, crew, volunteers or staff at risk.

Please DO NOT ENTER if you are not feeling well or have any COVID Symptoms

As the rehearsal process and performances will necessitate the cast/crew being together for at least 12 hours per week, the assumption is that you will form a bubble that will extend beyond your normal work and family. It will be up to each individual to be vigilant about their own contacts and limit the possibility of bringing the virus into the Show Bubble to zero, as best we can. Consider the stage and backstage/dressing rooms as a sterile space.

Still we have to be careful and avoid becoming complacent. Hopefully, as time goes on, we are in a position to control this virus better.

For now, let’s work together to get your show running.

  1. A sign-in sheet for every rehearsal and performance, maintained by the Stage Manager, will declare each person’s attendance and that they are without Covid symptoms. It shall be kept as a theatre document for 30 days.
  2. Wash or sanitize Hands upon entrance to the theatre or into the shop rehearsal space.
  3. Sanitizer will be available at all locations.
  4. Masks and gloves are encouraged whenever distancing cannot be maintained.
  5. Establish a private area to contain individual effects that should not be touched by anyone else.
  6. All shared props and set furniture to be sanitized before use. Establish responsibilities with Stage Management. Remember there may be another show crew present on your “off” days.
  7. Maintain distancing while waiting to go on. Sanitize periodically.
  8. All personal effects and props kept personal and are not to be handled by anyone else. Remove personal items after rehearsal as another show may be using the space.
  9. Minimize visitors outside of your show bubble.
  10. While in rehearsal, block the show with distancing in mind. “Cheat” speaking away from other actors and towards audience. Eliminate contact or minimize where contact is required.

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Rehearsals On Stage or Sceneshop

METRO COVID SAFETY PLAN

Dressing Rooms Max Occupancy: 3 each

Backstage/Onstage Max Occupancy: 12-16

Sceneshop Upstairs Max Occupancy: 12

In all situations, staff, volunteers and patrons can expect that Metro will do its utmost to follow the guidelines and regulations required by government agencies to minimize the risk of Covid-19 infection. Metro will expect that anyone entering the Theatre or Sceneshop has taken Covid-19 seriously, and has not participated in activities that may put our staff, volunteers or patrons at risk. We all need to work together and trust that everyone participating in a Metro event has been as careful as possible to avoid contracting this virus.

Please DO NOT ENTER if you are not feeling well or have any COVID Symptoms

RISK

ASSESSMENT

NOTES

MITIGATION POLICY

SET & PROPS Moderate All set pieces, furniture and personal or shared props that may be required Sanitize before use. Keep personal props personal.

No unauthorized personnel backstage. Limit new people at shop

Backstage & Other Surfaces Moderate Dressing Rooms, Common Props Tables Dressing Room Limited to 3 each. Separate extra space Backstage. Keep distance. Respect personal space Mask when distance does not work.
Actor interaction on stage or in rehearsal Moderate Onstage blocking to maintain distancing if possible. “Cheat” projection downstage Keep 2m Distance or masks encouraged while rehearsing. Move directly to seats after sign in.
Sceneshop for multiple shows Moderate Rehearsal schedule rotates between at least 2 shows. Sanitize surfaces and rehearsal furniture, and washroom before use. Open windows if weather permits.

PROTOCOLS for Actors and Crew

Please do not enter if you are not feeling well or have any Covid symptoms

As the rehearsal process and performances will necessitate the cast/crew being together for at least 12 hours per week, the assumption is that you will form a bubble that will extend beyond your normal work and family. It will be up to each individual to be vigilant about their own contacts and limit the possibility of bringing the virus into the Show Bubble as best we can to zero. Consider the stage and backstage/dressing rooms as a sterile space

  1. Wash or sanitize Hands upon entrance.
  2. Sanitizer will be available at all locations.
  3. A sign-in sheet for every rehearsal and performance, maintained by the SM, will declare each persons attendance and affirmation that they are without any Covid symptoms. It shall be kept as a theatre document for 30 days.
  4. Masks and gloves are encouraged whenever distancing cannot be maintained.
  5. Establish a private area to contain individual belonging that should not be touched by anyone else.
  6. All shared props and set furniture to be sanitized before use. Establish responsibilities
  7. Maintain distancing while waiting to go on.
  8. All personal affects and props kept personal and are not to be handled by anyone else. Remove personal items after rehearsal as another show may be using the space.
  9. Minimize visitors outside of your show bubble
  10. While in rehearsal, block the show with distancing in mind. “Cheat” speaking away from other actors and towards audience. Eliminate contact or minimize where contact is required.

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Auditions

METRO COVID SAFETY PLAN

In all situations, staff, volunteers and patrons can expect that Metro will do its utmost to follow the guidelines and regulations required by government agencies to minimize the risk of Covid-19 infection. Metro will expect that anyone entering the Theatre or Sceneshop has taken Covid-19 seriously, and has not participated in activities that may put our staff, volunteers or patrons at risk. We all need to work together and trust that everyone participating in a Metro event has been as careful as possible to avoid contracting this virus

Please DO NOT ENTER if you are not feeling well or have any COVID Symptoms

RISK

ASSESSMENT

NOTES

MITIGATION POLICY

Equipment Moderate Forms, clipboards, pens etc. Sanitize after use. Forms kept in sleeves. Encourage online applications with office print out.
Surfaces Moderate Concession desk area , Auditorium seating and tech desk Sanitized and space requirements
Actor interaction

Lobby and House

Moderate Limit in Lobby 7 with distancing

Seated in House for Casting Auditions

Keep 2m Distance or masks encouraged until seated. Move directly to seats after sign in.
Auditions Moderate Distancing to be maintained in house and on stage. Distance kept at 2 m

PROTOCOLS for Actors and Crew

Please do not enter if you are not feeling well or have any Covid symptoms

Before you arrive

  1. Please RSVP to the audition notice by submitting online form so that we can minimize and control the size of the group safely.
  2. Audition confirmation to include time of arrival, Health declaration, and sides to be printed and brought to the auditions.

At the Auditions

  1. The front doors will be open to the lobby and to the house
  2. House seats, lobby, and washrooms will be sanitized before the event
  3. Masks should be worn wherever distancing may be an issue.
  4. Wash or sanitize hands upon entry
  5. Seating with distance spacing in the house and away from Production table
  6. Readings will be from single use “sides” of the script. No sharing
  7. The audition process will always respect distancing guidelines but each individual should take responsibility for maintaining their distance.

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Box Office and Admin Offices Daytime

METRO COVID SAFETY PLAN

Max Occupancy: 2

In all situations, staff, volunteers and patrons can expect that Metro will do its utmost to follow the guidelines and regulations required by government agencies to minimize the risk of Covid-19 infection. Metro will expect that anyone entering the Theatre or Scene Shop has taken Covid-19 seriously, and has not participated in activities that may put our staff, volunteers or patrons at risk. We all need to work together and trust that everyone participating in a Metro event has been as careful as possible to avoid contracting Covid_19

Please DO NOT ENTER if you are not feeling well or have any COVID Symptoms

RISK

ASSESSMENT

NOTES

MITIGATION POLICY

Equipment Low Reduced Hours: Restricted Access minimum staff present Sanitize on personnel change or Daily. Computers, Phones, Desktops

POS machines after use

Surfaces Low As above; As above
Worker interaction Moderate Limited number of interactions during non-performance days and daytime Opening Hours Keep 2m Distance or mask if distance not possible
Patron interaction LOW during day with few personal contacts Distancing can be maintained through Box Office Window Wipe POS Machines and cards after use. Sanitize after handling patron payments

PROTOCOLS for Staff and Volunteers

  1. Please do not enter if you are not feeling well or have any Covid symptoms
  2. Wash your hands after entry
  3. Sanitize work station including work surfaces, keyboard, mouse and telephones before commencing work. Sanitize POS Machines after patron use or as required
  4. Centre Doors and Box Office windows to be left open to encourage air circulation as weather permits.