PRIVACY POLICY

OUR COMMITMENT

At Metro Theatre, we recognize the significance of your privacy and personal information. We strive to ensure that any information you share with us is treated with utmost care, recorded accurately, securely retained, and used strictly in accordance with your preferences. Our privacy policy is crafted to fully uphold this commitment and comply with the requirements of BC’s Personal Information Protection Act (PIPA).

DEFINITIONS

In this policy, "personal information" refers to any data pertaining to an identifiable individual, including but not limited to: name, address, phone number, email address, birth date, age, proof of age, and credit card information.

By providing your personal data, you acknowledge and accept the terms outlined in our privacy policy.

We advise reviewing this policy regularly, as it may be subject to occasional updates.

ACCOUNTABILITY

Metro Theatre (“Metro”) holds responsibility for all personal information within its possession and remains accountable for its processing, even when conducted by third parties on Metro’s behalf. All personal data collected by Metro is treated confidentially and safeguarded appropriately.

COLLECTION PURPOSES

Personal information collected by Metro is primarily utilized for ticket orders, educational enrollments, newsletter subscriptions, donation processing, and similar transactions. Additionally, we may communicate with individuals who have expressed interest in receiving updates from Metro.

Furthermore, this information may be used for administering promotions, informing about events, special offers, fundraising opportunities, and conducting market research to enhance our services.

Occasionally, Metro may collaborate with other arts or cultural organizations for certain offers or events relevant to our patrons, sharing personal information only when deemed beneficial unless consent is revoked.

CONSENT

Metro seeks explicit consent for the collection, use, or disclosure of personal information, except where permitted by PIPA. Your consent is implicit when providing such information during transactions. You have the right to provide only the necessary personal data for your interaction with Metro.

We obtain consent for new uses of financial information, ensuring transparency and compliance with your preferences. Consent may be obtained orally or in writing, and you retain the right to withdraw consent at any time.

LIMITING COLLECTION

The collection of personal information is restricted to that which is necessary for the stated purposes. Typically, this includes name, address, phone number, email, and credit card details. We may also collect additional information for enhanced service, such as seating preferences or family member names.

LIMITING USE, DISCLOSURE & RETENTION

Personal information is utilized or disclosed solely for the intended purposes and retained only as long as necessary or required by law. We do not engage in list exchanges or allow unauthorized access to our database. Third-party service providers may access personal data only for necessary service provision, subject to agreements ensuring compliance with PIPA.

ACCURACY

Metro endeavors to maintain the accuracy, completeness, and currency of your personal information. You can assist in this effort by promptly notifying us of any changes to your details.

SECURITY MEASURES

We implement technical, contractual, administrative, and physical security measures to safeguard personal information. Our security protocols adhere to industry standards, including encryption of sensitive data.

INDIVIDUAL ACCESS

Upon request, Metro provides information on the existence, use, and disclosure of personal data. You have the right to verify and amend your information as necessary. Requests must be made in writing, with proof of identity if required.

CUSTOMER SATISFACTION

For complaints, questions, or concerns regarding personal information or this policy, contact Metro’s Marketing Manager. If resolution is unsatisfactory, you may escalate the matter to the Information and Privacy Commissioner of British Columbia.

CONTACT INFORMATION

Marketing Manager
Metro Theatre
gm@metrotheatre.com

WEBSITE SECURITY

Metro Theatre’s website employs secure servers and encryption technology to ensure the security of online transactions.

IP ADDRESS USE

IP addresses are used for server diagnostics and administration, aiding in website functionality without storing personal data.

COOKIES

We use browser cookies to enhance website functionality, track transactions, and improve user experience. Third-party cookies may gather anonymous demographic data for analytics purposes.

You have the option to manage or disable cookies in your browser settings.

SECURE CONNECTION

A secure connection is indicated by the “https” protocol and a lock symbol in the browser’s address bar.