Learn all about our new ticketing system! - UPDATED
Online ticket sales will be down from March 23, 2025 to March 27, 2025 as we transition to a new system. We apologize for the inconvenience.
We are excited to be updating to a newer and more user friendly ticketing system, Spektrix. This new system will be much like the old one, but with a fresh coat of paint and some exciting bells and whistles! Below are some FAQ that may address your questions and concerns.
Once our new ticketing system is up and running, feel free to contact our box office at Tickets@Metrotheatre.com or call us at 604-266-7191 if you run into any issues.
What is Spektrix?
Spektrix is a leading box office and theatre ticketing software. It is used worldwide, and is replacing our Theatre Manager (tickets.metrotheatre.com) system. We are hopeful that it will provide an improved user experience for our patrons.
When does Spektrix go live on Metro Theatre’s website?
This new ticketing software will become publicly accessible on March 28, 2025.
What about my account and password?
All accounts created with Theatre Manager (tickets.metrotheatre.com) will be transferred to Spektrix. Once you log in for the first time, you’ll be asked to set a new password, or you can utilize Spektrix’s password-free login options. The username associated with your account on Spektrix is the same email you used on Theatre Manager (tickets.metrotheatre.com).
Will my personal information be secure in this transition?
Your information is safe with us. Spektrix acts as a data processor whereas the clients are the data controllers, meaning they will never alter, manipulate, or otherwise interact with your data. Spektrix is certified, using the most recent standards for establishing, implementing, maintaining, and continually improving an information security management system.
Will the new ticketing site be easy to navigate?
Like the back of your hand! Spektrix’s software is incredibly simple compared to Theatre Manager. We’re confident that our patrons will enjoy the streamlined process of purchasing with us.
Do I still book on tickets.metrotheatre.com?
Nope! tickets.metrotheatre.com will no longer be an active domain. Go to our official website and click on the “Tickets” link at the top of the page, or to our Events tab to see what’s coming up.
What changes can I expect to see?
Spektrix’s system is typically more intuitive and robust than what patrons were accustomed to with Theatre Manager. Your Spektrix account will offer options such as the ability to download and print tickets at home, communicate accessibility needs directly to the Metro Box Office, indicate your contact preferences, and more.
What if I have trouble with this new system?
As always, our staff are happy to help. We can be reached by phone or in person at our box office. Our box office hours remain the same (Wed – Sat 2:00pm to 5:00pm and 90 minutes prior to curtain on show days)
Will the tickets bought through Theatre Manager (tickets.metrotheatre.com) before the changeover still be valid?
Absolutely. Any purchases at tickets.metrotheatre.com before the switchover will automatically be added to Spektrix.